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arrow Position location – Elk Grove Village office.

The Transportation Coordinator will work with a fast-paced mentality while providing exceptional customer service with customers, carriers and drivers as well as work with internal teams. This role is a front-line problem-solver who can handle high-pressure situations.

Day-to-day:

  • Track and trace shipments from point of pickup to delivery
  • Schedule appointments as needed
  • Communicate with carriers
  • Update latest load status in logistics software
  • Assist customers with status updates
  • Troubleshoot in-transit shipment problems
  • Prepare source data for computer entry by compiling, sorting and prioritizing information
  • Review documents for data discrepancies; resolving discrepancies by using standard procedures or reporting discrepancies to the team Lead or Manager
  • Verifies entry and account data in TMS by collecting, reviewing, correcting, deleting or re-entering data
  • Test system changes and upgrades by inputting new data; reviewing output
  • Schedule pick-up and delivery appointments when required
  • Respond promptly and cordially to customer requests via phone and email
  • Contributes to team effort by accomplishing related results when needed
  • Work closely with the Accounting team on pre-audit matters and discrepancies
  • Perform pre-audits for billing

Skills and Qualifications:

  •  Relationship-builder
  • Type 50 plus wpm
  • High level of attention to detail; efficient
  • Communicate and interact with diverse backgrounds
  • Courteous and clear phone and email communications
  • Problem-solver
  • Takes initiative
  • Proficiency in Microsoft Office and PC skills
  • Clear reading, comprehending and written communication skills
  • Communicate pertinent information with team and individuals clearly and calmly
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